Citizens Advice responds to iSupply paying £1.5 million for price cap overcharging

Citizens Advice, in its role as the official consumer watchdog for energy, has responded to Ofgem’s announcement that iSupply is to pay £1.5 million pounds for price cap overcharging.

Gillian Guy, Chief Executive of Citizens Advice, said:

“We’re pleased to see that iSupply has not only refunded the customers it overcharged, but is also paying this voluntary amount into Ofgem’s redress fund.

“iSupply has promised to improve the way it’s run to make sure this cannot happen again. Ofgem, as the regulator, must make sure that they keep to their word.

“This is the second time in a year that iSupply has failed to charge customers correctly. It underlines why Ofgem’s proposed stricter regulations for new and existing suppliers should be put into effect as soon as possible.”

Notes to editors

  1. Details of iSupply’s failure to comply with regulations on pre-payment meters can be found here .

  2. Citizens Advice includes the national charity; the network of independent local Citizens Advice charities across England and Wales; the Citizens Advice consumer service; and the Witness Service.

  3. Citizens Advice is the statutory consumer advocate for energy and post. We provide supplier performance information to consumers and policy analysis to decision makers.

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