Citizens Advice reassures Future Energy customers as firm goes out of business

Citizens Advice has reassured customers of Future Energy that their energy supply will continue despite the firm going out of business, and said that a new supplier will be arranged by Ofgem.

The national charity is urging customers not to switch suppliers at this stage, as they may not get any refunds they're entitled to.

Citizens Advice Director of Energy Victoria MacGregor said:

“Future Energy customers’ gas and electricity will continue as normal - so they’ll still be able to heat and light their homes.

“The energy regulator Ofgem is finding a new supplier for Future Energycustomers.  The new supplier will contact customers in due course.

“It’s important these customers sit tight and wait for Ofgem to organise the new supplier. Switching to another energy company at this stage could mean they don’t get any refunds they may be entitled to. In the meantime, customers will need to take a reading of their gas and electricity meters for their new supplier.

“We’re working closely with Ofgem to make sure people can get the help they need. Anyone unsure of their next steps can call the Citizens Advice Consumer Service on 03454 04 05 06.”

Customers can find more information on Ofgem’s website.

Notes to editors

  1. The Citizens Advice service comprises a network of local Citizens Advice, all of which are independent charities, the Citizens Advice consumer service and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more see the Citizens Advice website .

  2. The advice provided by the Citizens Advice service is free, independent, confidential and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality.

  3. To get advice online or find your local Citizens Advice in England and Wales, visit citizensadvice.org.uk

  4. You can get consumer advice from the Citizens Advice consumer service on 03454 04 05 06 or 03454 04 05 05 for Welsh language speakers.

  5. Local Citizens Advice in England and Wales advised 2.5 million clients on 6.2 million problems in 2014/15. For full service statistics see our publication  Advice trends .

  6. Citizens Advice service staff are supported by more than 21,000 trained volunteers, working at over 2,500 service outlets across England and Wales.