Slough Outreach Adviser

Delivering generalist advice work to achieve positive outcomes for people in the Slough community

Role Purpose

To provide an effective and efficient outreach service to local residents within the aims, policies and principles of the CA service.

This post is to deliver generalist advice work, to achieve positive advice outcomes for people within the local community. As an outreach advisor you will be engaging with clients at Turning Point and other community venues across Slough. You will be providing information and advice, breaking down barriers and being proactive in finding them a way forward, on a wide range of subjects, such as housing benefits, debt, and employment. You will often be supporting people with mental illness, including those who are unable to access our services online. A DBS check is required for this role.

Main Duties and Responsibilities

Advice Service

- Assisting clients at drop-in sessions and appointments at our outreach locations across Slough.

- Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities.

- Use the Citizens Advice Information System to find, interpret and communicate the relevant information.

- Research and explore options and implications so that clients can make informed decisions.

- Act for the client where necessary by negotiating, drafting or writing letters and telephoning.

- Liaise and negotiate with other statutory and voluntary organisations to progress the client’s case and ensure they receive all assistance available.

- Signpost and refer internally and externally as appropriate in order to link clients into additional relevant support.

- Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.

- Ensure that all work conforms to the office systems and procedures.

- To maintain a focus on achieving positive outcomes, including financial gains and soft outcomes from welfare benefits, income maximisation, debt management, securing housing, and consequent improvements in health and well being.

Why Join the Citizens Advice East Berkshire Team?

- Make a difference in your local community

- Friendly, hardworking team with great camaraderie

- Employment assistance program

- MyRewards Employee discount scheme

- Flexible hours depending on the role

- Hybrid working opportunities