HR and Recruitment Coordinator

HR and Recruitment Coordinator

Locations: Addlestone, Sunbury and Staines

Closing date: Noon Friday 21st February

Hours: Up to 22.5 hours per week

Salary: £25K - £27K pro rata per annum - subject to experience

Contract type: Permanent

Reporting to: Training Manager

The HR and Recruitment Coordinator will be responsible for overseeing the recruitment processes and HR operations at Citizens Advice Runnymede and Spelthorne.

Employed by CARS, you will work closely with all line managers at CARS to ensure the team has the necessary HR and training support.

We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from suitably skilled candidates from all backgrounds. Members of the recruitment panel will consider information you provide against the person specification for the role to decide whether you will be shortlisted for an interview.

To take up this post you must have the right to work in the UK. Please note that Citizens Advice does not hold a sponsor licence and, therefore, cannot issue certificates of sponsorship under the points-based system

The role will primarily be office based at Addlestone and Staines/Sunbury. We may be able to offer the option of hybrid working after an initial period.

Please note, previous applicants need not apply

Citizens Advice Runnymede and Spelthorne (CARS)

Citizens Advice Runnymede and Spelthorne is a registered charity and a member of Citizens Advice. Our office helps over 8000 people every year with over 20,000 issues including housing, debt, benefits, and employment. Our services are funded by local and national contracts and grants, and we work with a range of stakeholders including local authorities, NHS and Foodbanks. We are an expanding local charity with 20 staff members working alongside 40 volunteers to provide advice across Runnymede and Spelthorne.

What we give our staff:

• Fantastic opportunities to launch and develop careers in the

voluntary sector developing a wealth of useful knowledge, skills and experience

• Excellent training opportunities

• An organisation that is committed to its employees, valuing their knowledge, well-being, creativity and flexibility

• The chance to work with amazing people within a nationally recognised charity

• A supportive team

• A pension scheme with an employer contribution of 5%

• Employee Assistance Program

Role Profile

Recruitment and selection

• Manage the recruitment processes, contracts and HR processes for all volunteers and staff from writing the advertisement to offer stage

• Screen and shortlist CVs into the candidate pool

• Conduct phone assessments/interviews

• Be the first point of contact for all candidates interested in volunteering or working with CARS

• Compose candidate packs, write job descriptions and create advertisements for recruitment purposes

• Ensure all pre-employment / recruitment checks are carried out

• Assist managers to develop a range of volunteer roles to meet CARS’ needs

• Promote staff and volunteer opportunities, using different channels to target identified groups

HR Support

• Issuing /checking offer letters, employment contracts and all recruitment paperwork for employees and volunteers

• Coordinate the annual appraisal process for employees

• Coordinate timely reporting of probationary period review dates, in addition to administering successful completion of probationary period and probationary period extension letters in line with organisational policy

• Issuing contract amendments including change of hours, salary increases and contract extensions

• Maintain personnel information and electronic personnel files in line with all GDPR requirements

• Dealing with general HR and employee queries and related correspondence

• Provide written and / or oral reports on progress in relation to recruitment and people strategy for the Chief Executive and Board of Trustees

• Conduct exit interviews with all staff and volunteers

• Review recruitment and personnel data annually to identify gaps in diversity

• Work with the wider team to celebrate volunteer successes, and coordinate relevant events such as volunteering week

• Enforce and ensure strict compliance with company policies and procedures, including working with managers to ensure they are being implemented effectively

Volunteer and staff support and supervision

• Support the management team in the day to day management of volunteers and employees

• Support the wider team with people policies and systems

Training

• Ensure new staff and volunteers have a good quality organisational induction

• Assist the relevant managers with the creation and delivery of CARS training programme including sharing opportunities, undertaking bookings, conducting training needs assessments and maintaining training records and systems

• Assist trainees through self-learning modules and review progress on a regular basis

• Support the development of digital skills and the use of the online training system and resources

• Identify own training and development needs

Research and Campaigns

• Promote the importance of research and campaigns work

Planning and development

• Working with the relevant managers, to create and implement CARS’ volunteer recruitment plan in line with the needs of the organisations’ strategies

• Ensure volunteer and staff views and needs are considered within strategic plans and change management

• Develop and maintain links and partnerships with relevant agencies

• Attend training meetings and contribute to the development of future and ongoing projects

• Support the CARS management team with the development of skills

• Work to build systems and processes that support the retention of volunteers and staff

• Strive for continuous improvement in our HR processes and recommend strategies to enhance HR operations/processes across the organisation

• Maintain accurate records, ensuring compliance with the latest GDPR regulations

Other duties and responsibilities

• Ensure that work reflects the aims and principles of the Citizens Advice service and its equality and diversity strategy.

• Carry out any other tasks that may be within the scope of the post to ensure the effective provision of the advice service.

• Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.

Person specification

Essential Criteria

1. Knowledge of HR best practice and previous experience of working within an HR setting

2. Prior experience in delivering great customer service in an office environment

3. Proven ability to give and receive feedback objectively and sensitively

4. Demonstrable experience of communicating effectively orally and in writing

5. Ability to demonstrate a flexible approach and willingness to work as part of a team

6. Ability to monitor and evaluate the effectiveness of processes and identify inefficiencies and areas for improvement

7. Ability to prioritise own work, meet deadlines and manage workload in a busy environment

8. Proficient in the use of IT systems and packages for the purposes of your role

9. Exceptional attention to detail and a commitment to maintaining high standards

10. A good, up to date understanding of equality diversity and inclusion, and its application to the provision of the recruitment and development of staff and volunteers

11. Ability to commit to, and work within, the aims, principles and policies of the Citizens Advice service

12. A commitment to continuous professional development.

13. To take up this post you must have the right to work in the UK. Please note that Citizens Advice does not hold a sponsor licence and, therefore, cannot issue certificates of sponsorship under the points-based system.

Desirable criteria

1. Knowledge of recruitment/onboarding procedures

Other requirements

Car insurance that covers occasional business use

Criminal Convictions

Having a criminal record will not necessarily bar you from working for Citizens Advice– much will depend on the type of job you have applied for and the background and circumstances of your offence.

For some posts, an offer of employment will be subject to a Disclosure and Barring Service (DBS) check. If this applies to the post for which you are applying, this will be noted in the application pack.

Please note in your Personal Statement whether you have you had any previous convictions not regarded as spent under the Rehabilitation of Offenders Act 1974. If so, please provide details of the offence and the date of conviction.