Senior Service and Quality Lead

Citizens Advice Sandwell and Walsall Board has appointed a New Chief Executive who started in post in February 2025. The Chief Executive is looking for someone who can be part of a new team due to an organisational redesign which will be happening during 2025. We are looking for someone who can join us at this critical and new time who can be part of this new team.

Do you have experience in creating new services across different channels?

Are you someone who can lead a team of colleagues to coach and develop staff to sustain high performance?

Can you be highly organised and responsive to changing demands?

Are you able to join a newly structured Management Team and deal with a changing landscape?

This role involves close working relationships with the CEO and Head of Services, together with the wider Executive and Management Teams.

The Service and Quality Lead is responsible for:

• Project Management

• Quality Management

• Service Design and Innovation

• Stakeholder Management

• Training

• Professional Development

• Financial Management

• Our Organisation

For full details, please download the job description and person specification on our website. To apply, simply complete the application form outlining your suitability for the role. Please note we are unable to accept CV’s.

If you need any adjustments or assistance with your application, we’re happy to help just email us at staffrecruitment@citizensadvicesandwell-walsall.org

We may close this vacancy early if we receive a high volume of applications, so we encourage you to apply as soon as you can if you are interested in the role.