Help to Claim Adviser
Apply before 6pm on 20 September 2024.
Job summary
- Salary
- £25,779
- Location
- Stevenage
- Workplace
- Hybrid working
- Contract
- Permanent
- Hours per week
- 37.5
How to apply
You can email recruitment@castevenage.org.uk to find out more information about this role and how to apply.
Interviews will take place on 30 September 2024.
About the role
Citizens Advice Stevenage delivers a service called “Help to Claim” which offers end-to-end support to help people make a new Universal Credit claim and be ready for when their first payment arrives.
We are looking for an adviser with good communication and IT skills to support clients to make and complete their new Universal Credit claim, as well as a commitment to the aims and principles of the Citizens Advice service.
You’ll have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings. Our services are delivered digitally, by phone and webchat.
An understanding of the welfare benefits system is desired. Additional training is available.
We’re Disability Confident
Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.