Help to Claim Supervisor
Apply before 9am on 24 February 2025.
Job summary
- Salary
- £28,411 FTE
- Location
- Nottingham
- Workplace
- Hybrid working
- Contract
- Fixed term contract, until 31 December 2025
- Working pattern
- Flexible
- Hours per week
- 37 hours per week (part time considered for the right candidate, subject to a minimum of 21 hours)
How to apply
You can check for more information and how to apply.
About the role
Citizens Advice Nottingham & District are looking for a Help to Claim Supervisor to join our dedicated Help to Claim team. The team provides an effective and efficient support service for first time Universal Credit claimants. The service includes the provision of advice, information and support via telephone and digital channels, aimed at helping claimants through to the first payment of Universal Credit.
Where possible Citizens Advice Nottingham & District offers flexible working, and this role will be a combination of home and office-based working.
We need people proficient in IT with effective communication skills. Knowledge and experience of welfare benefits within the advice sector is essential.
The Help to Claim service operates Monday to Friday, 8am to 6pm. Successful applicants will work 37 hours per week, working hours on each day between 8am and 6pm, to be discussed.
Citizens Advice Nottingham & District is committed to promoting equality and valuing diversity and we seek people who share those values.
We’re Disability Confident
Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.