Community Outreach Adviser

This is a partnership project to deliver advice and support to individuals at risk of financial destitution and hardship. Working at Next Step Shops in the Redcar & Cleveland area, you will work to support people to improve their circumstances by providing high quality advice and support.

We are looking for people who are passionate about giving an effective service. You will need to demonstrate that you can engage skilfully with clients who are vulnerable and distressed, having proven skills in working in a busy environment.

You will be a highly motivated, strong team player with excellent interpersonal and organisational skills. You will have the ability to understand written and oral information; have good numeracy skills sufficient to compile accurate financial statements, calculate benefits and have effective oral and written communication skills for the purposes of negotiation.

Role purpose

To deliver a good quality advice service to clients, with due regard to the aims, policies and procedures of the Next Step Shops and Citizens Advice service, working within a client focussed and responsive team.

Providing signposting, triage, specific support and specialist advice, or referring to others within the service as required.

To develop a holistic, targeted advice service to clients within the Redcar and Cleveland area.

This Post is subject to a DBS Check

Citizens Advice Darlington Redcar and Cleveland is an equal opportunities employer.