Advice Locality Managers

As Advice Locality Manager, you will oversee the delivery of advice services in the East New Forest area, ensuring they are accessible, high-quality, and meet the needs of the local community. Key responsibilities include:

Managing advice services across local offices and outreach locations.

Leading a team of staff and volunteers, providing guidance, support, and professional development opportunities.

Building and maintaining relationships with local partners, including councils, health services, and housing associations.

Acting as the lead on energy advice across the New Forest, supervising energy advisers and improving energy-related advice processes.

Monitoring service performance, ensuring compliance with quality standards, and driving continuous improvement.

Contributing to local and national campaigns, using client data to influence positive change.

About You

We’re looking for someone with:

Proven experience managing advice services or similar functions in the charity or related sectors.

Knowledge of key client issues such as energy, welfare benefits, debt, and housing.

Strong leadership and people management skills, with the ability to inspire and motivate teams.

Excellent communication and stakeholder engagement skills.

A proactive and solutions-focused mindset, with strong organisational abilities.

Experience in community outreach and partnership development.

While knowledge of the Citizens Advice network is desirable, it’s not essential – we value your experience and commitment to making a difference.

Why Join Us?

Flexible working arrangements to support your work/life balance.

25 days’ holiday per year (pro rata), plus bank holidays.

A welcoming, inclusive, and purpose-driven work environment.

At Citizens Advice New Forest, equity, diversity, and inclusion are at the heart of what we do. We welcome applications from people of all backgrounds, especially those underrepresented in our organisation, including people of colour, LGBTQ+ individuals, and disabled people.

How to Apply

To find out more download the job pack at https://www.newforestcab.org.uk/about-us/jobs/ to read the job description and person specification

Send your CV and a cover letter (maximum 500 words) to, or contact us for an informal chat at jobs@canf.uk.

Closing Date: Friday 14th February 2025 at 9am (applications will be reviewed on a rolling basis).