Using our website and signing up for newsletters
When you use our website we may collect information about you. This can include information:
that you provide directly to us in forms or webchats
about how you use our website
about your geographical location
How we collect your information
As well as data that you give us directly through a form or webchat, we use technology called cookies to gather information about how you're using our website - for example, what pages you click on and what device you're using. This helps us improve your experience of our website.
Read more about how we use cookies.
What we use your information for
We use information about how you use our website in order to improve our services and inform our campaigns.
If you provide information so that you can get advice through webchat, you should read about how we use your information for advice.
We also gather feedback through forms embedded into the website. If you complete any of our forms we will use your information to improve the site and the services we provide.
If you sign up to newsletters or press releases we will use your information to send you the communications you have signed up for.
When you use our website to create a template letter that is emailed to you, we use your contact details to send the completed template to you. Copies of this data is temporarily stored in our Amazon Web Services server and deleted within 24 hours. If the email isn’t sent successfully, your details will be stored for up to 7 days so we can work out why this happened. Your details will be automatically deleted after 7 days.
Who we share your information with
We don’t share any website user information with any external organisation apart from our third party processors, who only use the data on our behalf.
| Activity | Our lawful basis for collecting personal data | Our lawful basis for collecting special category or criminal convictions data |
|---|---|---|
|
Activity
Website use monitoring |
Our lawful basis for collecting personal data
Legitimate interests |
Our lawful basis for collecting special category or criminal convictions data
N/A |
|
Activity
Template creation |
Our lawful basis for collecting personal data
Legitimate interests - we have a legitimate interest to provide advice to our clients |
Our lawful basis for collecting special category or criminal convictions data
Establishment, exercise or defence of legal claims - where we are helping clients establish their legal rights Substantial Public Interest (provision of confidential counselling, advice or support) - where we are providing advice to clients which doesn’t relate to their legal rights. |
|
Activity
Sending newsletters and press releases |
Our lawful basis for collecting personal data
Legitimate interests |
Our lawful basis for collecting special category or criminal convictions data
N/A |
|
Activity
Preventing malicious users of webchat |
Our lawful basis for collecting personal data
Legitimate interests |
Our lawful basis for collecting special category or criminal convictions data
N/A |