Impact of how we work

The Citizens Advice service provides value to individuals and the wider community - this is over and above the impact and value of our information, advice and support to clients and witnesses.

Value of volunteers

We’ve commissioned research to explore the value of volunteering and volunteering models at Citizens Advice. This research has been carried out by the Centre for Charity Effectiveness at Bayes Business School and Sonnet Advisory & Impact.

Research has estimated the value of volunteering at Citizens Advice to be at least £100 million for 2023 to 2024.

Volunteering adds value by:

• increasing the employability of volunteers through skill development

• helping volunteers develop and progress in their careers

• improving the health and wellbeing of volunteers

• improving life satisfaction through a sense of belonging and purpose

You can read more about our research findings by:

• downloading the full value of volunteering research report in English as a PDF

• downloading a summary of findings from the value of volunteering research as a PDF

• downloading a summary of findings from the value of volunteering research in Welsh as a PDF

Value to local communities

Each local Citizens Advice plays an integral role within its local community. Our extensive and trusted insight enables us to understand, respond and adapt to local needs. We also share this information and initiate action, working with others to develop the partnerships and services that will make communities stronger. We are a local service, working with the local people, for the benefit of the community.

Value of our national network

Together, we are greater than the sum of our parts. Each local Citizens Advice benefits from being part of a national brand that the public know and trust. Our local Citizens Advice support each other, sharing knowledge of challenges and good practice, so we can best use our resources to support our clients. It is also this network that enables us to come together to do more, be it to campaign on big issues, inform national policy or connect people with society.

If you want to find out more

You can contact the Citizens Advice volunteering team at volunteeringteam@citizensadvice.org.uk for more information on the value of volunteering.

Find out more about volunteering with us.