Consumer advice

It’s important to know your consumer rights, so you can shop safely and know what to do if something goes wrong. Read our advice pages for more information and support - below are some useful links to our advice on some of the more common issues.

If something's gone wrong with a purchase:

• Read about your rights and what you can do if an item you’ve bought is faulty

• Find out what to do if you’ve bought a fake or counterfeit item

• Learn what to do if something you’ve ordered hasn’t arrived

• Find out how you can get your money back if you paid by card or PayPal

If you want more advice on scams you can visit our scams advice pages for tips on how to recognise a scam, what to do if you spot one, and advice on how you can protect yourself.

If you need more advice or support you can contact the consumer helpline.