Payment Systems Regulator - Call for views: cash access, use and acceptance

Payment Systems Regulator - Call for views: cash access, use and acceptance 172 KB

There are real concerns that reduced access to cash and face-to-face banking services is causing significant consumer detriment. As banks continue to close branches and the number of free-to-use ATMs falls, the Post Office’s role in providing access to cash and basic banking services has come under increased scrutiny.

Citizens Advice is currently undertaking a research programme to develop a more detailed and up to date understanding of how well Post Office banking is meeting consumer needs and the extent to which this service could do so in future.