Our Consumer research

Left in the Lurch: How the disability aids market is failing its customers

24 September 2024

Securing Life's Essentials: Building a plan for targeted bill support in regulated markets

18 September 2024

Popping the Bonnet: Exploring affordability issues in car insurance and the ethnicity penalty

31 July 2024

Review of Online Choice Architecture and Vulnerability

17 July 2024

Citizens Advice consumer advice and advocacy annual report 2023-24

1 July 2024

Dialling up prices: Why mobile and broadband consumers need better protections from unfair pricing practices

19 October 2023

Citizens Advice consumer advice and advocacy annual report 2022-23

14 June 2023

Pushed to Purchase: Counting the cost of deceptive digital design in e-commerce

14 June 2023

Households are living on empty - can social tariffs reduce the pressure?

13 June 2023

Citizens Advice Consumer Work Plan 2023/24

6 June 2023

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