Your data protection rights
You have rights in relation to your personal data that we hold. Your rights include being able to:
access copies of your data
request corrections are made to inaccurate data
request deletion of your personal data
object to how we use your personal data
These rights are not absolute and may not apply in every circumstance. For more information about your rights you can visit the ICO website.
To make a data protection rights request you can do so by emailing individualrights@citizensadvice.org.uk. Please only send enquiries about your personal data – we can’t reply if you ask for general advice.
If you contact the national organisation about data collected or managed by a local office we will share your request with them to handle.
Raising a concern about how we use your information
If you are concerned about how a local office has used your personal data you can contact your local Citizens Advice directly.
You can also contact us at the national organisation if you are unhappy with how we have used your personal data or wish to raise a concern about how a local office has handled your personal data. To do so you can email us at DPO@citizensadvice.org.uk
Please note that we don’t respond to general enquiries such as requests for advice from this inbox. To get advice please contact your local Citizens Advice.
There is more information about how we handle complaints at Citizens Advice on our website.
Contacting the Information Commissioner's Office (ICO)
You can also raise your concern with the Information Commissioner's Office which regulates data protection law in the UK. if you are unhappy with how we have used your personal information. They will normally expect you to have made a complaint to us directly in the first instance.
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Helpline number: 0303 123 1113