How long we keep your data for

How long we keep your data for
Data	Purpose	Retention
Data Advice case records*	Purpose General advice	Retention 6 years
Data	Purpose Consumer advice	Retention 6 years
Data	Purpose Cases with historical significance	Retention 16 years
Data	Purpose Cases with an increased risk of a legal claim	Retention 16 years
Data	Purpose Cases that form part of an active inquiry	Retention 16 years or until the closure of the inquiry, whichever is longest
Data Witness cases*	Purpose To provide witness support	Retention 6 months after the close of the trial date
Data	Purpose Batting order	Retention Day of trial
Data	Purpose Onward referral forms	Retention 6 months from trial date
Data	Purpose List of witnesses to attend court records (LWAC)	Retention 6 months from trial end
Data Advice webchats	Purpose Chats with an adviser online	Retention 13 months
Data Call recordings	Purpose Adviceline calls	Retention 6 months
Data	Purpose Witness Service calls	Retention 6 months
Data	Purpose Pensionwise	Retention 2 years
Data Complaints	Purpose General complaints	Retention 6 years
Data	Purpose Complaints involving a financial claim or court action involving insurers	Retention 16 years
Data Donations	Purpose General donation records	Retention 7 years from end of financial year
Data	Purpose General donation records	Retention 7 years from end of financial year
Data	Purpose Legacies, Wills, Bequests	Retention 7 years from closure of estate
Data Information requests	Purpose Information requests under Data Protection or Freedom of Information Law	Retention 6 years
Data Safeguarding concerns	Purpose Any concerns relating to the safeguarding of children or vulnerable adults	Retention 16 years

*Case information will be de-identified at the end of its retention period. We will retain summary level data for statistical and research purposes after this period has passed.