Debt & Money Advice Worker (Debt Caseworker)

Could you support clients with budgeting and managing debts through advice and support tailored to their needs? Could you use your skills and relevant resources to identify urgent situations and ensure any possible action is taken immediately?

As a Debt Caseworker you will provide tailored debt and money advice to a range of clients. A typical day would involve:

* Speaking with clients to explore their situation and problems.

* Providing advice on maximising income, priority and non-priority debts and money advice issues.

* Making informed decisions about what the next steps should be, based on understanding the problem, the client’s capability, and the effective use of resources

* Identifying urgent situations and ensuring any possible action is taken immediately.

* Providing ongoing advice and support (casework) for clients, as appropriate.

* Maintaining detailed case records.

* Attending supervision sessions and team meetings, sharing what you’ve learnt with the rest of the team and learning from other team members.

To be successful in the role of Debt Caseworker you will:

* Ideally have direct experience as a debt adviser, able to confidently provide complex debt advice and undertake ongoing casework.

* Have a passion for supporting people and be able to empathise with clients.

* Be confident and experienced working with numbers, ideally experienced in debt repayment calculations and financial statements.

We are happy to receive applications to join us as a trainee Debt Caseworker.