Service Manager

Citizens Advice Sandwell and Walsall Board has appointed a New Chief Executive who started in post in February 2025. The Chief Executive is looking for someone who can be part of a new team due to an organisational redesign which will be happening during 2025. We are looking for someone who can join us at this critical and new time who can be part of this new team.

The Service Manager will play a vital role leading and managing a team and service, with overall responsibility for delivering high-quality outcomes and providing clear, effective leadership. You will oversee a multi-skilled team, ensuring they remain motivated, supported, compliant and efficient in their roles. A key focus of the role is to foster a collaborative and client focused environment, where services are seamless and centred around the needs of those we support.

This Service Manager position is also open to applicants wishing to apply as a Development Trainee Service Manager, offering the opportunity to gain the necessary skills and experience while working toward full managerial responsibilities.

For full details, please download the job description and person specification on our website, simply complete the application form outlining your suitability for the role. Please note we are unable to accept CV’s.

If you need any adjustments or assistance with your application, we’re happy to help just email us at staffrecruitment@citizensadvicesandwell-walsall.org

We may close this vacancy early if we receive a high volume of applications, so we encourage you to apply as soon as you can if you are interested in the role.