Help to Claim Adviser

The opportunity

We are looking for experienced and friendly advisers with a confident telephone manner and good interpersonal skills to work within our super successful Help to Claim team.

- Part time, 15 hours (2 days per week)

- Remote working from home (preferably within easy travelling distance of Chester office)

- Starting salary £27,711 - £30,060 pro rata pa (dependent on HtC experience) + excellent benefits

- Fixed term until end of December 2025 (likely extension until March 2026)

What we offer

Along with a competitive salary, we have an established remote working team across the organisation and offer a supportive working environment, along with enhanced holiday and sick pay entitlement. We are committed to supporting our workforce’s health and wellbeing and provide an extensive Employee Assistance Programme for all employees along with weekly personal development time.

We are based in Cheshire West and have a wonderful team of over 100 employees and volunteers working both remotely and in the community.

The ideal candidate

You will be an experienced Help to Claim or Welfare Benefits Adviser or will have working knowledge and experience of welfare benefits particularly legacy benefits, you will also need to be able to work independently in a fast paced and target driven environment. A friendly manner along with experience of working within a remote team is essential and a commitment to an 8 week intensive training programme is a must (for new trainees) .

Applications

Please contact admin@citizensadvicecw.org.uk to request a job pack.

Deadline for applications is Wednesday 12th February 2025 at 12 noon.