Advice Locality Manager

Citizens Advice New Forest is seeking an Advice Locality Manager to oversee the delivery of high-quality advice services within a designated area of the New Forest. This role is vital in ensuring that our services are accessible, inclusive, and responsive to the needs of the local community, including those in rural or hard-to-reach areas.

About You

We’re looking for someone with:

Experience managing advice services or a similar role in the charity sector or related field.

Strong leadership skills to manage and motivate staff and volunteers.

Knowledge of issues such as welfare benefits, housing, employment, and debt.

Excellent communication and relationship-building skills.

A proactive and solutions-focused approach to identifying and addressing community needs.

If you’re adaptable, collaborative, and passionate about making a difference, we’d love to hear from you.

Key Responsibilities

Oversee the delivery of advice services across local offices and outreach locations

Recruit, train, and manage a team of staff and volunteers to ensure excellent service delivery.

Build relationships with local organisations and community groups to expand service reach.

Act as the lead for debt advice, supervising advisers and ensuring quality standards.

Monitor service performance and compliance with legal and regulatory requirements.

Why Join Us?

Citizens Advice New Forest is dedicated to fostering an inclusive and purpose-driven workplace. We actively encourage applications from people underrepresented in our organisation and sector, including people of colour, LGBTQ+ individuals, and disabled people. Flexible working options are available to support work-life balance.

How to Apply

To find out more download the job pack at https://www.newforestcab.org.uk/about-us/jobs/to read the job description and person specification

Send your CV and a cover letter (maximum 500 words) to jobs@canf.uk.

For an informal discussion about the role, please email jobs@canf.uk

Closing Date: Wednesday 12th February 2025 at 9am (applications will be reviewed on a rolling basis).