Caseworker

Are you passionate about making a difference in people's lives? There’s never

been a more important time to join Citizens Advice. With the soaring cost of

living, individuals and families are struggling to make ends meet, and we’re

experiencing record-breaking demand for our services. As a Caseworker, you’ll

work directly with clients who are facing these challenges, offering guidance,

support, and practical solutions to help them navigate complex issues such as

housing, benefits, debt, and employment. If you have a strong commitment to

social justice and want to be on the front lines of providing essential support,

this role offers a rewarding opportunity to make a real impact.

In this role, you’ll be at the heart of our efforts to help those most affected by

the current crisis. You’ll conduct thorough assessments of clients’ situations and

advocate on their behalf with local authorities and service providers. Your ability

to listen empathetically, analyse situations, and provide clear, actionable advice

will be crucial in helping clients overcome obstacles and find a way forward.

Every day will bring new challenges and opportunities to directly improve the

lives of people who need it most.

Joining Citizens Advice means becoming part of a team dedicated to making a

real difference in people’s lives. You’ll have the opportunity to work alongside

passionate professionals in a supportive environment that values integrity,

support, inclusion and collaboration. If you’re ready to take on a pivotal role that

impacts every people’s live and contributes to a greater cause, we’d love to hear

from you.