General Advice Session Supervisor

The Role

You will provide comprehensive support to our team of staff and volunteers, delivering advice to clients in a busy service working across three districts. You will ensure the delivery of a high quality service delivering advice face to face and digitally.

Applicants need to be:

● Computer-literate, although training on our case recording systems will be given.

● Able to show good communications skills, both written and verbal. These are essential in the role, as are excellent customer service skills with a non-judgemental approach.

● Be confident and adaptable with a commitment to working in a busy multi skilled team.

● Experienced in providing remote advice and supervising staff from home.

● Confident in working to performance targets.

● Have the ability to plan and organise your work and that of others

What’s in it for you?

Working for a well respected charity that makes a real difference to people’s lives. The role provides a unique insight into the issues facing our local communities and being a part of improving local people’s lives is very rewarding.

We truly value our colleagues - and we show that in what we offer. These range from hybrid working arrangements and generous leave entitlement including bank holidays, and the opportunity to enrol in a workplace pension scheme with NEST. We also offer great learning and development opportunities.

What are we looking for?

We want to work with people who are passionate about giving an effective service to those most in need.

You will be a highly motivated strong team player with excellent interpersonal skills. People are our biggest asset, so we build our jobs around you.

How to apply

For further details and to download a job pack, please see www.citizensadvicessw.org.uk/work-with-us/

Send your CV to recruitment@citizensadvicessw.org.uk

Closing date: 12 noon 17th February 2025

Interview date: Interviews: Date to be confirmed

All interviews will be held Face to Face

If you like working in a dynamic, diverse and friendly environment to support the local community, we would love to hear from you.