Help to Claim Adviser

Our Help to Claim Team supports people in Plymouth and across the UK to make a new Universal Credit claim and be ready for when their first payment arrives. We support a wide range of people to find a solution for the problems they face.

We are seeking to recruit additional telephone advisers to join our growing team. This role is telephone and webchat based, with a mix of office and remote working. There’s no ‘average’ call – advice is tailored, and each client is treated equally. It can sometimes be a challenging role, but you will be fully trained and supported, working as a part of an approachable and supportive team in a rewarding environment to provide the best possible service to people across the country.

The role is 37 hours a week (9-5 Monday-Thursday and 9-4:30 on Fridays) on a permanent basis. We are happy to discuss part-time and flexible working arrangements with prospective applicants.

The start date for this role is Tuesday 15th July 2025.

Please read the job pack attached for more information.

Want to chat about this role?

If you want to chat about the role further, you can contact Busayo Coker Help to Claim Manager, by emailing Busayo.Coker@citizensadviceplymouth.org.uk

To apply

Please email Recruitment@citizensadviceplymouth.org.uk by 9am on Friday 4th July 2025

Closing date: Friday 4th July 2025. Applications will be reviewed on a weekly basis and the vacancy will close early if roles are filled.