Citizens Advice responds to Department for Energy Security and Net Zero announcement on forced prepayment meter installations
Gillian Cooper, Head of Energy Policy at Citizens Advice, said:
“It should never have taken this long to protect people from disconnection by the backdoor.
“Though this step is welcome, it’s little comfort to many existing prepayment customers who have gone - and will continue to go - without energy during the coldest months. Suppliers must now conduct a thorough review to make sure no-one is paying for their energy this way if it’s not a safe option for them.
“This protection must also extend to people on smart meters. Remote switching removes the need for a warrant but it means people can still be forced into prepayment.”
Notes to editors
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