Letter to complain to a phone company about cashback

Mae'r cyngor hwn yn berthnasol i Cymru. Gweler cyngor ar gyfer Gweler cyngor ar gyfer Lloegr, Gweler cyngor ar gyfer Gogledd Iwerddon, Gweler cyngor ar gyfer Yr Alban

Use this letter to complain to a phone company that hasn't given you the cashback they promised.

Sam Hoolin

8 Park Avenue
Arlton
AL1 4CA

sam123@mail.com

01632 960001

EZFone

24 Station Road
Giltham
GT16 3LP

5 November 2024

To whom it may concern,

Account number: 567812-34

Re: Mobile Phone Contract

On 10 December 2022, I entered into a mobile phone contract with you. An essential term of the agreement was that your company would credit me with the following cashback deal:

£30 refund per month for a 6-month period.

To date you have not honoured the agreement. I am now giving you 14 days to provide the cashback as agreed. If the cashback is not provided I will consider you in breach of contract and may take further action.

Yours faithfully,

Sam Hoolin

Further help

Contact the Citizens Advice consumer service if you need more help - a trained adviser can give you advice over the phone or by online chat.

Help us improve our website

Take 3 minutes to tell us if you found what you needed on our website. Your feedback will help us give millions of people the information they need.