Letter to complain about a phone, TV or internet bill
Mae'r cyngor hwn yn berthnasol i Cymru. Gweler cyngor ar gyfer Gweler cyngor ar gyfer Lloegr, Gweler cyngor ar gyfer Gogledd Iwerddon, Gweler cyngor ar gyfer Yr Alban
Use this letter template to complain to your supplier about a problem with a bill for your phone, TV or internet service.
It should help the trader understand your point of view and their legal obligation to sort out the problem.
You can send the letter by post or copy the text into an email. If you’d prefer to talk to the trader on the phone or in person you could read it out to them.
To find out more about when you should use this letter, see our advice on how to dispute a phone, internet or TV bill.
Sam Hoolin
8 Park Avenue
Arlton
AL1 4CA
sam123@mail.com
01632 960001
EZFone
24 Station Road
Giltham
GT16 3LP
26 Rhagfyr 2024
Account number: A632145/2012
Reference number: JH556612
To whom it may concern,
Re: Complaint against EZFone
I have been charged the incorrect amount for my internet usage. My contract states I have an allowance per month, but I am being charged daily for each separate connection to the internet.
I enclose a cheque to cover the part of the bill which isn’t disputed.
send me a revised bill and explain why I have been charged extra in this way.
I understand you have 8 weeks to resolve my complaint before I can go to the telecommunications ombudsman. If we haven’t agreed a resolution about my complaint before the 8 weeks have lapsed, I will request a deadlock letter from you and take my complaint to a telecommunications ombudsman.
I first contacted you about this on 22 October 2022. This was by email. I have calculated that the 8 weeks will have lapsed on 17 December 2022.
Yours faithfully,
Sam Hoolin
Further help
Contact the Citizens Advice consumer service if you need more help - a trained adviser can give you advice over the phone or by online chat.
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