Letter to complain about non-delivery of goods

Mae'r cyngor hwn yn berthnasol i Cymru. Gweler cyngor ar gyfer Gweler cyngor ar gyfer Lloegr, Gweler cyngor ar gyfer Gogledd Iwerddon, Gweler cyngor ar gyfer Yr Alban

Use this letter to 'make time of the essence' when an item you've ordered hasn't been delivered.

Sam Hoolin

8 Park Avenue
Arlton
AL1 4CA

sam123@mail.com

01632 960001

Giltham Traders

24 Station Road
Giltham
GT16 3LP

18 Rhagfyr 2024

To whom it may concern,

On 14 January 2022 I ordered the following from you:

A pair of Swift trainers.

I paid the full amount of £20 by credit card.

The reference number for my order was 13243546.

I was expecting to take delivery of the item on 19 January 2022, but at present I have still not received the goods. Failure to deliver within a reasonable time and after the agreed deadline is a breach of the Consumer Rights Act 2015.

Time is now essential. Please deliver the item as soon as possible. If you do not, I will expect a full refund.

Yours faithfully,

Sam Hoolin

Further help

Contact the Citizens Advice consumer service if you need more help - a trained adviser can give you advice over the phone or by online chat.

Help us improve our website

Take 3 minutes to tell us if you found what you needed on our website. Your feedback will help us give millions of people the information they need.