Letter to complain about faulty goods bought from a company before 1 October 2015
This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales
This letter applies to goods bought before 1 October 2015. If you bought the goods on or after 1 October 2015, use our letter to complain about faulty goods bought from a company.
Use this letter template to complain to a trader about faulty goods and ask for a repair, a replacement or a refund. You can also claim compensation.
It should help the trader understand your point of view and their legal obligation to sort out the problem.
You can send the letter by post or copy the text into an email. If you’d prefer to talk to the trader on the phone or in person you could read it out to them.
Before you use this template, make sure you read our advice on how to return faulty goods.
Sam Hoolin
8 Park Avenue
Arlton
AL1 4CA
sam123@mail.com
01632 960001
Giltham Traders
24 Station Road
Giltham
GT16 3LP
5 November 2024
To whom it may concern,
Re: Complaint about faulty goods
I bought a sewing machine from you on 25 September 2015. I paid £300.
I now find the goods have the following fault:
The machine stops working after half an hour and won't work again for at least an hour.
Under the Sale Of Goods Act 1979 (as amended), goods you supply must be fit for purpose. As there was a problem with the goods when I bought them, I request that you give me a full refund.
In support of my claim I have enclosed: The receipt for the sewing machine.
Please respond within 14 days of receiving this letter.
Yours faithfully,
Sam Hoolin
Further help
Contact the Citizens Advice consumer service if you need more help - a trained adviser can give you advice over the phone or by online chat.
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