Citizens Advice responds to Ofcom plans to retain safeguard cap on stamp prices for second class letters

Citizens Advice responds to Ofcom plans to retain safeguard cap on stamp prices for second class letters.

Matthew Upton, Acting Executive Director of Policy and Advocacy at of Citizens Advice, said:

“This is welcome news for consumers and something Citizens Advice called for in response to Ofcom’s Review of Postal Regulation. 

“People rely on post to send important information, like benefits paperwork, court documents and job applications. 

“The price cap on second class letters ensures basic post products remain affordable.“

Notes to editors

  1. Citizens Advice is made up of the national charity Citizens Advice; the network of independent local Citizens Advice charities across England and Wales; the Citizens Advice consumer service; and the Witness Service.

  2. Our network of charities offers impartial advice online, over the phone, and in person, for free.

  3. Citizens Advice helped 2.55 million people face to face, over the phone, by email and webchat in 2021-22. And we had 40.6 million visits to our website. For full service statistics see our monthly publication Advice trends.

  4. Citizens Advice service staff are supported by more than 18,500 trained volunteers, working at over 2,500 service outlets across England and Wales.

  5. You can get consumer advice from the Citizens Advice consumer service on 0808 223 1133 or 0808 223 1144 for Welsh language speakers.