Help to Claim Adviser

Citizens Advice Hull & East Riding (CAHER) is a busy, progressive and dynamic service serving a city and a large rural county. CAHER work together to make a positive difference in the lives of our clients.

Help to Claim Universal Credit Adviser

Hours – 18.5 hours per week (2.5 days)

Based – Hull

Term – For a fixed term until 31st December 2025

Salary scale: £27,509 pa pro rata

Trainee Salary: £26,068 pa pro rata, rising to £27,509 pa pro rata on successful completion of traineeship.

The post holders will give advice and support to new Universal Credit claimants in accordance with the “Help to Claim” service model devised by National Citizens Advice.

Full Training provided in welfare benefits advice

The post holder will be required to provide advice over digital channels; webchat, email, telephone, there is no face-to-face advice provision within this role.

We operate a hybrid model for our service delivery meaning the post holder will be required to attend the office for a minimum of 60% of their contractual hours with the option to work from home for the remainder. We will provide the support and IT equipment to enable this.

(No fully remote working option is available for this post).

For more details and to download an application form please visit our website http://www.hullandeastridingcab.org.uk/recruitment/

Closing date – noon – Friday 1st November 2024

CV’s will not accepted.