Core Service Manager

We are seeking a highly motivated individual to manage the Core Service, our largest multi channel advice activity. The Core Service is mostly delivered by volunteers, the appreciation and encouragement of whom is imperative. Equally imperative is ensuring that advice delivery meets regulatory, funder and internal standards.

As with everything we do, the Core Service must remain responsive to changes in the community’s advice needs, and also to how the community needs that advice to be delivered (for example the introduction of new channels or delivery points). The post holder will therefore listen well, foster an appetite and readiness for change in our people and be persistent. In terms of day to day service delivery, they will thrive in the following environment (and support others to do the same); unpredictable demands, clients in difficult situations, multiple advice subjects, and incoming referrals arriving from different partners and channels.