Advice Services Administrator

We aim to run a service that is accessible to all. A core part of achieving this objective is that at least one of our two offices is open to members of the public five days a week. Everyone is welcome to come in, find out about our services and how to contact us for advice.

You’ll be a key member of the reception team, responsible for greeting and booking in clients who have pre-arranged appointments, and assisting members of the public to understand how to engage with our services.

You’ll work with volunteers who are on hand to provide basic information, or signpost to other services where appropriate. When a client’s situation is more complex and full advice is required, you and the volunteers can show members of the public how to contact our Adviceline service. We also have some capacity to help people who are in need of urgent support on the day.

The reception is a busy, fast-paced and interesting place to work, the role can be richly rewarding for the right candidate.