Triage Adviser - Barnwood Trust

North & West Gloucestershire Citizens Advice are looking for an enthusiastic individual to join our advice team and make a real difference to their community.

This is an opportunity for you to join an established charity that has an excellent reputation for the provision of high-quality advice and is a great place to work. You’ll be part of a team committed to working together and with partner agencies to achieve the best outcomes we can for our clients.

This role is supported by Barnwood Trust, a longstanding Gloucestershire charity who supports and promotes the right of disabled people and people with mental health conditions.

This collaboration with Citizens Advice is an exploration of the way we are able to work with Barnwood Trust Community Partners and others. To provide a wrap-around advice and guidance service best suited to the client needs and the skills and resources of the partnership organisations. This role is a fixed term appointment as this is a one year pilot, although we envisage that funding for the role will continue beyond this date if the pilot is successful.

We expect our Triage Adviser to use our enhanced relationships with these named organisations to make appropriate referrals wherever possible and to otherwise support clients best suited to our own services, to gain the maximum outcomes possible.

If you do not have the experience for this role, we are considering trainees. We have a training programme which will provide you with the skills, knowledge, and experience to do the role as well as a career opportunity which could lead to professional progression within the service.