Adviceline Agent
Apply before 11.59pm on 24 September 2024.
Job summary
- Salary
- Up to £24,000
- Location
- Remote or Hybrid
- Workplace
- Work from home
- Contract
- Fixed term contract, until 30 September 2025
- Working pattern
- Flexible
- Hours per week
- up to 37.5
How to apply
You can check for more information and how to apply.
About the role
Citizens Advice Hounslow is a well-established charity operating in the London Borough of Hounslow, supporting over 10,000 clients a year. In the backdrop of the current cost of living crisis, all our services are in high demand. To better serve our community, we want to increase our capacity for telephone support. We are looking for an Adviceline Agent, with the ability to take calls and provide information to our clients through our free phone helpline.
In particular, the role requires you to:
conduct a thorough exploration of the client’s problems over the phone in order to gain an accurate picture of their situation
spot emergency issues and take appropriate action
identify welfare benefits, grants, schemes and other sources of income that the client may be eligible for, using a benefit calculator where necessary.
give comprehensive, reliable information and, if required, refer or signpost or book an appointment for the client, taking the most appropriate next step.
write up case notes to Citizens Advice standards