EMSTN Adviser

Base location: Home* with travel to East Midlands Hospitals & Stakeholder venues

The EMSTN Advice Service is a free, confidential service that helps people affected by Sickle Cell or Thalassaemia with everyday challenges like benefits, housing, or employment issues.

As an EMSTN Adviser, you’ll be that friendly voice on the other end of the phone, providing expert guidance on a range of issues. You’ll help people understand their options and feel empowered to make informed decisions.

Your day-to-day

-You’ll help clients understand their rights and options, providing clear and accessible advice on a range of issues.

-You’ll empower clients to make informed decisions and access the support they need.

-You’ll actively engage with the community to raise awareness about the EMSTN Advice Service and ensure it reaches those who need it most.

-You’ll develop trusting relationships with clients, colleagues, and partner organisations, ensuring a seamless and supportive experience for everyone involved.

What you’ll bring:

-You have a natural ability to connect with people from all walks of life.

-You can explain complex information in a simple and easy-to-understand way.

-You’re a resourceful problem-solver with a proactive and solution-oriented approach.

-You’re a detailed record-keeper and able to manage multiple cases whilst meeting deadlines.

-You’re a team player committed to collaboration, sharing your knowledge to make a bigger impact.

Why work with us?

We’re more than just a workplace; we’re a community dedicated to helping people navigate the path from frustration and despair towards hope and empowerment.

To ensure you’re equipped for this important work, we invest in your growth, providing ongoing training and development opportunities to help you reach your full potential. You’ll work alongside a talented team that values collaboration, innovation and the unique perspectives you bring.

At Citizens Advice LeicesterShire, your work will have a direct impact on our community. We’ll encourage you to share your ideas and embrace challenges, fostering an environment where your contributions make a real difference.

With our refreshed purpose, values and strategy, now is the perfect time to join our collaborative team and help shape the future of our organisation.

Closing date for applications: midnight on 30th September

Planned date(s) for interviews: remotely on 9th October 2024

To apply, please read our staff recruitment pack, full job description and person specification, and application guidance notices.

This post is subject to a basic Disclosure and Barring Service check.

Citizens Advice is committed to diversity and inclusion. We welcome applications from all sections of the community.

Please note that we do not accept CVs, and no applications will be accepted after the deadline date.