Debt Advice Caseworker (Trainee considered) x 2

Please email hello@citizensadvicedrc.org.uk for a job pack/application

We have an exciting opportunity to join our Money Advice Team at Citizens Advice Darlington, Redcar and Cleveland working from our centrally located offices in Darlington and/or Redcar. Our Money Advice Team is hardworking, dynamic and client focused with a track record of delivering high quality advice and exceeding funder targets.

We are seeking to appoint 2 Debt Advice Caseworkers, initially for 1 year with the possibility of extension subject to funding. As a fully accredited Debt Advice Caseworker you will be able to support and empower clients as well as negotiate with creditors on their behalf. You will assess the best strategies and options to support clients’ debt issues whilst providing budgeting advice and looking at ways to maximise income. You will provide a holistic advice service and facilitate clients to access support in any other areas of advice which they need. Appointments will be delivered face to face and on the telephone.

You will need to demonstrate recent or ongoing experience in delivering debt advice to a high standard, including: managing a challenging caseload; well organised, self-motivated; excellent communication skills and a good understanding of general advice work.

Trainee Position will be considered. Experience in advising clients on Debt and Money Advice is desirable, but not essential. It is essential that you have good numeracy and writing skills, good communication skills, are well-organised and have effective time-management as well as a non-judgmental attitude. Intensive external and internal training and development will be provided to the successful candidate so that you have the knowledge and skills to empower you to provide a first-class advice service to our clients.

This post is subject to an enhanced DBS check.