Generalist Adviser
Apply before 11.59pm on 25 April 2025.
Job summary
- Salary
- Up to £28,000 depending on experience, up to £25,000 for trainee position
- Location
- Various locations in the London Borough of Hounslow
- Workplace
- Office based
- Contract
- Fixed term contract, until 30 November 2026
- Hours per week
- 37.5 (part time may be considered)
How to apply
You can check for more information and how to apply.
About the role
Citizens Advice Hounslow is a well-established charity operating in the London Borough of Hounslow, supporting over 10,000 clients a year. We want to expand our capacity for face to face and telephone advice; hence we are looking for one full time and one part time experienced Generalist Adviser with the ability to provide advice in person as well as on the phone through our dedicated helplines.
In particular, the role requires you to:
- conduct a thorough holistic exploration of the problem(s) to gain an accurate picture of the client’s situation
- do a benefit calculation as standard for clients
- give full advice and support to clients to resolve their issues
- where necessary, make a referral or signpost clients
- write up case notes to Citizens Advice national standards
We might consider strong trainee advisers who have completed the adviser training and have been exposed to sufficient practical generalist work (about to achieve the adviser certificate or an equivalent qualification).