Housing & Debt Outreach Caseworker

The Role

Reporting to the Head of Services, you will assist in the provision of Housing and Debt advice services to clients referred by Stafford Borough and Cannock Chase Council Housing Options team. You will be responsible for the delivery of high quality face-to-face and telephone advice by prearranged/emergency appointments working in our offices and at outreach locations within Stafford Borough Council and Cannock Chase Council.

If you have advice experience, are passionate about supporting individuals and families in need and interested in joining a dedicated, professional team we would love to hear from you.

You will:

● Have the ability to commit to and work within the aims, principles and policies of the Citizens Advice service

● Be an enthusiastic and dynamic team player with excellent communication and interpersonal skills and also be able to work independently

● Experience of housing and debt advice work is essential

● Be willing to work from a variety of settings

● Experience of working with clients in an advice setting would be preferable

● Having knowledge and experience of project working in a target led environment would be an advantage.

● Have access to a vehicle and be willing to travel

● Have good technical skills

What’s in it for you?

Working for a well respected charity that makes a real difference to people’s lives. The role provides a unique insight into the issues facing our local communities and being a part of improving local people’s lives is very rewarding.

We truly value our colleagues - and we show that in what we offer. These range from hybrid working arrangements upon successful completion of probation and generous leave entitlement including bank holidays, and the opportunity to enrol in a workplace pension scheme with NEST. We also offer great learning and development opportunities.

How to apply

For further details and to download a job pack, please see www.citizensadvicessw.org.uk/work-with-us/

Send your CV to recruitment@citizensadvicessw.org.uk

Closing date: 12 noon 17th February 2025

Interviews: Date to be confirmed,

All interviews will be held face to face

If you like working in a dynamic, diverse and friendly environment to support the local community, we would love to hear from you.