Debt Caseworker (trainee or qualified)

If you like helping people, have great PC and interpersonal skills, are organised and willing to undertake an extensive training programme then we would like to hear from you. We are seeking a trainee or trained debt caseworker to deliver advice from our national debt call centre in Leyland. You should have a good standard of educational qualification particularly in english and maths and computer literacy. As part of a large team you will provide advice, casework and advocacy covering the full range of money and debt advice solutions to support clients. You will need empathy, resilience, patience, understanding and good administrative skills too. Attention to detail is important. Please send your CV with a covering letter matching your skills to requirements of the role and send to esylvester@calw.org.uk. Informal enquires please email esylvester@calw.org.uk or call 01772 584049. We offer 21 days leave, 8 bank holidays, additional leave for full Christmas Closedown, long service leave on increment after 4 years, birthday leave, 8% non contributory pension, optional salary sacrifice for pension, free parking, a nice office environment to work in with view of trees all around, free tea and coffee and self catering facilities on site, a supportive/friendly environment to work in, access to our employee assistance programme. Full training provided and opportunity to achieve your Cert Map qualification after 2 years experience in post. This post will close on 1 December 2025. Interviews will be held on 5 December 2024.