County Advice Session Worker

Base location: Travel across Leicestershire to branches and community venues plus some home working*. Work base will normally be the closest branch to where you live.

Contract: Permanent

*Your primary residence must be in England or Wales. For contractual purposes, "home" is the address listed on your job application. Any changes to this address, whether permanent or temporary, must be approved in advance by your line manager. This role is primarily home based, however, some travel may be required for meetings and team activity. You will be informed in advance regarding any travel requirements. This includes but is not limited to meetings held quarterly or once in six months without any specific time set. Please be advised that we’re not considering fully remote posts for this role.

Who We are:

Citizens Advice LeicesterShire is an independent and local non-profit organisation. Our purpose is “Sharing knowledge to transform lives”. By listening to the needs of our communities and clients, we act to provide accessible, high-quality information, advice and education to anyone who needs it. We empower individuals with the tools and support they need to build resilience and thrive. By working in partnership with national and local organisations, we’re able to advocate for a fairer society, amplifying the voices of those often unheard. We demonstrate and uphold our values: we care, we help, we excel and we challenge to achieve positive outcomes for the people we help. Last year we supported over 31,000 people across Leicester and Leicestershire, securing them £14 million in additional income.

About the role:

We are seeking a proactive and versatile County Adviser to work across our County branches and community settings providing generalist advice face to face, by phone and email.

We are looking for someone who has a flexible mindset and a ‘can do’ attitude ready to adapt to new challenges. A background in an advice giving or customer service setting is desirable but not essential. Full training on advice areas and induction will be provided.

About you:

To do this role you will need to:

Work well in both team settings and independently

Have clear spoken and written communication skills

Be able to work as part of a team and manage your time effectively

Be able to listen, understand and use information to identify clients issues(s) and a way forward

Be competent and confident using IT applications and have experience of client management systems

Be willing to complete Citizens Advice Adviser training

Why work with us?

We’re more than just a workplace; we’re a community dedicated to helping people navigate the path from frustration and despair towards hope and empowerment.

To ensure you’re equipped for this important work, we invest in your growth, providing ongoing training and development opportunities to help you reach your full potential. You’ll work alongside a talented team that values collaboration, innovation and the unique perspectives you bring.

At Citizens Advice LeicesterShire, your work will have a direct impact on our community. We’ll encourage you to share your ideas and embrace challenges, fostering an environment where your contributions make a real difference.

With our refreshed purpose, values and strategy, now is the perfect time to join our collaborative team and help shape the future of our organisation.

Closing date for applications: midnight on 02/04/25

Planned date(s) for interviews: remotely on 10/04/25

To apply, please read our staff recruitment pack, full job description and person specification, and application guidance notices.

This post is subject to a basic Disclosure and Barring Service check.

Citizens Advice is committed to diversity and inclusion. We welcome applications from all sections of the community.

Please note that we do not accept CVs, and no applications will be accepted after the deadline date.