Digital Inclusion Worker

Role Purpose

We have an exciting opportunity for someone to join our expanding team in a brand-

new role, created to support the continued success and growth of our digital inclusion

project. This role focuses on the direct delivery of 1:1 and group-based digital skills

training to individuals who are digitally excluded, particularly those aged 50+.

The role will involve:

● Delivering basic digital skills training through both 1:1 sessions and group

workshops in various community locations.

● Raising awareness and promoting the project across North East Derbyshire and

Bolsover to reach those most in need.

● Working in partnership with local voluntary, community, and statutory

organisations to improve digital access and support.

Due to the nature of the role, travel across North East Derbyshire and Bolsover will be

required. You will be self-motivated and able to manage your own workload, ensuring

all administrative tasks are completed efficiently. Strong communication skills, including

the ability to present to small groups, are essential. While you will be part of a

supportive team, you must also be comfortable working independently. Experience in

engaging with a range of stakeholders to promote services is highly desirable.

This is an excellent opportunity to make a real impact by helping individuals build

confidence and independence in an increasingly digital world.

To apply for the role please send a completed application form detailing your

suitability for the role by addressing each of the points in the Person Specification to:

recruitment@nedcab.org.uk. The deadline for applications is 23:59 on 26th February.

Citizens Advice North East Derbyshire is committed to diversity and inclusion, promotes

equality and challenges discrimination. We encourage and welcome applications from

people of all backgrounds. Applicants who identify as disabled and who satisfy the

shortlisting criteria will automatically be offered an interview.

Following receipt of your application we will send a diversity monitoring form via email,

this will not influence the decision-making process and will be stored in strict

confidence.

Successful candidates will be contacted afterward the closing date to invite them to

interview.

 Role profile

Delivery of Digital Skills Training

● Deliver engaging and accessible 1:1 and group sessions to support individuals in

developing basic digital skills.

● Cover key topics such as device use, internet navigation, online safety,

communication tools, and accessing online services.

● Adapt training approaches to suit the needs and confidence levels of

participants, ensuring a supportive learning environment.

Supporting the IT Loan Scheme

● Assist with the distribution and management of IT equipment through the device

loan and gifting scheme.

● Provide basic guidance on equipment setup, troubleshooting, and responsible

usage.

Participant Engagement and Support

● Assess participants’ digital skills and tailor support to help them gain confidence

and independence.

● Offer ongoing guidance and encouragement, helping individuals overcome

barriers to digital access.

● Foster an inclusive and supportive learning environment.

Community Engagement and Partnership Working

● Raise awareness of the project within the community and encourage referrals

from local groups and services.

● Work collaboratively with voluntary, community, and statutory organisations to

improve digital inclusion.

Compliance and Administration

● Ensure all training and support activities comply with data protection,

safeguarding, and equality policies.

● Keep accurate records for reporting, research, and funding purposes.

● Support the administration of the project, including scheduling sessions and

managing participant data.

● Attend relevant meetings and training sessions as required.

Other Responsibilities

● Complete relevant training to maintain quality standards.

● Carry out any additional tasks related to the role to ensure the effective delivery

of the project.

Person specification

Essential Criteria

1. Commitment to working within the aims, principles, and policies of the Citizens

Advice service.

2. Understanding of equality, diversity, and inclusion and its importance in service

delivery.

3. Experience in delivering basic digital skills training to individuals and small

groups, particularly in community settings.

4. Confidence in using digital tools, including Microsoft Office, Google Workspace,

and common online platforms.

5. Ability to engage and support people with varying levels of digital confidence,

particularly those aged 50+.

6. Strong interpersonal and communication skills, with the ability to explain digital

concepts in an accessible and encouraging way.

7. Good organisational skills, including the ability to manage time effectively and

complete administrative tasks promptly.

8. Ability to work independently while also contributing to a wider team effort.

9. Willingness to travel across North East Derbyshire and Bolsover to deliver

training in community locations.

10. Ability to build positive relationships with local organisations and community

groups to help promote the project.

In accordance with Citizens Advice national policy we may require the successful

candidate to be screened by the DBS. However, a criminal record will not necessarily be

a bar to your being able to take up the job.

https://citizensadvicened.org.uk/2025/digital-inclusion-worker/