Head of Operations

Thank you for your interest in the Head of Operations role at

Citizens Advice Harlow. We greatly appreciate the time and

effort you've taken to explore this opportunity.

We are searching for an experienced professional with a strong

background in managing advice services, whether within the

voluntary or statutory sector. This role requires not only

operational expertise but also a deep commitment to delivering

high-quality support and guidance to those in need.

The ideal candidate will be someone who is highly motivated

and has a proven track record in resource management, quality

assurance, and fostering a culture of excellence.

As Head of Operations, you will be at the heart of our

mission to provide exceptional advice services for the people

of Harlow. Your leadership will be crucial in promoting a

positive work environment that empowers our teams to

consistently deliver outstanding outcomes and uphold the

highest standards of quality across our diverse projects.